Technician Ride Along & Training in Snohomish, WA

Technician Ride Along & Training in Snohomish, Lynnwood, Seattle, WA, and the Surrounding Areas

Through our technician ride along program, we take a new tech with very little experience and give them the training and resources to effectively communicate with clients. Customers appreciate the clarity and professionalism of a quality technician. This trust translates into closed repair recommendations and system improvements. On site part familiarization and technical training expedites technician growth in the field and ensures additional sales of products due to increased familiarization.

technician ride along

Areas of Ride Along focus include:

  • Executing The Perfect Service Call
  • Required Tools and Their Use
  • Standard Maintenance Checklist
  • Annual/ Monthly Maintenance Agreements
  • Sequence of Operation & Part Familiarity
  • Add on sales/accessories
  • Customer buying habits
  • Lead generation
  • Referrals for life

Additional Onsite Classroom Training includes:

  • Heat Exchanger Training and Lead Generation
  • Profitable Service
    • 3 Day Service Department Class
  • Accessories-Add on Sales
  • Carbon Monoxide
  • Stocking & Inventory Management
    • HVAC
      • Service
      • Install
    • Plumbing
  • Code Compliance
  • Refrigeration Basics
  • Seasonal Planning
  • Preventative Maint.
  • Maintenance Agreements
  • Tech Compensation and Bonus Packages
  • Retail Structure and Scheduling
  • Super Techs-Training, Coaching and Mentoring
  • The Discovery Process for Technicians
  • Presentation Skills for Technicians
  • Objection Handling for Technicians and Plumbers
  • Closing for Technicians and Plumbers
  • Successful Ride Alongs for Managers
  • Core-Tech Training (Connect, Observe, Recommend, Educate)
  • Outside the Box-Dispatch Training
  • And Many More!!

For further information about Technician Training and Ride Alongs in Seattle, Tacoma, Bellvue and Lynwood, WA, contact Refined Consulting today!