Contractor Business Consulting Services in Snohomish, Lynnwood, Seattle, WA, and the Surrounding Areas.
Why We Are Different
You have tried consulting and business coaches in the past and have the binders (collecting dust) to show for it. The endless phone calls without results, business coaches across the country that don’t understand your market, and the greater frustration that the status quo hasn’t changed and you are spending more monthly than you are getting back. If only a business coach would show up onsite, teach you, and personally guide you and your team through the implementation step by step to completion.
We realize that our success depends on yours. That is why we at Refined Consulting Group go the extra mile to ensure the business results exceed your expectations.
Refined Consulting Group is a business coaching group of individuals that have “walked in your shoes” and have “been there, done that” with impressive results. We provide training to some of the most innovative and emerging companies in the service industry such as HVAC, Plumbing, and Electrical.
“Dwight and Darrick with Refined Consulting Group saved our company. We were losing tens of thousands of dollars in our residential service department and were losing hope that we would ever turn it around. Their careful evaluation, great attitudes and endless amounts of knowledge applied to our company had us breaking even within a couple of months. They help you realize what departmental decisions need to be made (even the tough ones) with grace and tact. With their continued support and coaching, I am actually excited about our service department and can’t wait to see where we will be in 12 months! Anyone would be crazy not to bring them into their company no matter what position their service department is in. YOU NEED TO CALL THEM!”
Owner – Seattle HVAC Contractor
“Darrick and Dwight work perfectly as a team of coaches for our business. We have been getting help from them for a few months now and we have seen great improvement in our service business. They know what they are doing and know how to teach our techs. They truly have a niche in this market and I don’t know of any other firm that compares to what they do. Thanks, Darrick and Dwight for your help and we look forward to working with you to achieve our goals.”
Owner – Tacoma HVAC Contractor
WE ARE LASER FOCUSED ON 3 TARGET AREAS TO REFINE YOUR BUSINESS
Our focus is to increase PROFITABILITY, PRODUCTIVITY, and EFFICIENCY while eliminating waste. At the same time, providing customers with a higher level of predictability and quality.
DEFECTS Identify root cause & corrective action for reduction in call backs
of departments covering for defects in other departments
EXCESS INVENTORY design &
implement JUST IN TIME (JIT) Inventory replenishment system
EXCESS MOTION Eliminates
excess time and waste on jobs by having consistent process, tools, & methods
LOSS OF PEOPLE Creating hiring, retention, compensation, and spiff programs to attract & keep the best
WAITING Linking processes together to eliminate wait time & unbillable opportunities
TRANSPORTATION Eliminates unnecessary travel times through territory management and software integration